OPEN A NEW TICKET
Note: Before opening a support ticket, we highly recommend that you carefully examine the Video Tutorials, F.A.Q. and Context Help Areas of that particular Control Panel section your question or problem are related to.
To get acquainted with the way the Ticketing System works, please do the following:
1. Log into the Web Hosting Control Panel.
Our potential customers should log into our Demo Control Panel.
Our existing clients can access their personal Control Panel through the website’s Members Log-in Page or the URL we’ve given them upon signup.
2. After you’ve logged in, go to the Help Center link in the navigation menu and choose Open New Ticket from the drop-down menu with the help options to go straight to the ticket opening form. To receive an accurate and prompt reply, we advise you to fill out all the fields as detailedly as possible.
3. After completing the form, press the Submit button to send the ticket to our Customer Support team. You can see the already opened tickets by choosing the View Opened Tickets link in the Help Center menu.
VIEW OPENED TICKETS
You can review the contents of any particular ticket with a single click on its number, Subject, or More info link.
VIEW CLOSED TICKETS